We are open for business as usual, but please note that due to the Covid-19 Coronavirus situation we are currently experiencing 3 week shipping delays for all orders. We apologise for any inconvenience caused.
We deliver worldwide from our UK and China distribution centres at ZERO-PROFIT shipping rates. We offer both a 'standard' shipping service or, for extra peace of mind, a 'track and sign' option. The price of each service will depend on products ordered.
Orders will be fulfilled and dispatched within two business days. Delivery will be made by your national postal service.
Delivery times following dispatch
- USA: 5 to 15 working days
- Europe: 5 to working 15 days
- Rest of the World: 10 to 20 working days
*** Please check with your local post office collection point if you do not receive your order in the expected timeframe. ***
All orders are shipped in sturdy poster tubes or stiffened 'do not bend' envelopes, guaranteed to arrive in perfect condition.
If, on rare occasion, an order is not delivered by the shipping service, and is not being held at your post office, a full refund can be issued in good faith, 5 weeks for overseas orders. Alternatively, the order can be fulfilled again for free (one-time offer, non-refundable, excludes shipping cost).
Please note that if an order is returned to us marked as unclaimed or undeliverable by the postal service, we will not be able to refund shipping costs.
Customers will also be responsible for paying any additional charges which may be imposed on their shipment by local customs authorities.